Refund Policy

Our primary goal is to make all of our customers 100% satisfied.

Refund & Return Policy

1. Overview We have a 7‑day return policy, which means you have 7 days after receiving your item to request a return or exchange. If 7 days have gone by since your delivery date, we typically can’t offer a refund or exchange.

2. Eligibility for Return

  • Items must be in the same condition you received them and in their original packaging.

  • To complete your return, we require an email receipt or other proof of purchase.

  • You must provide an unboxing video for any of the following:

    • Items not in original condition, damaged, or missing parts due to reasons not our error.

    • Returns initiated after the 7‑day window.

3. Partial Refunds In certain situations, only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error (unboxing video mandatory).

  • Any item returned more than 7 days after delivery (unboxing video mandatory).

4. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you of receipt and approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10 business days.

5. Late or Missing Refunds

  • It may take some time before your refund is officially posted.

  • If you’ve not received your refund within 2 weeks, please contact us at support@wrookers.com.

6. Exchanges

  • We only replace items within 7 days if they arrive defective or damaged.

  • To exchange, email us at support@wrookers.com—further details will be shared via email.

  • If accepted, exchanged products will be delivered within 5 business days of approval.

7. Shipping

  • To return your product, ship it to your nearest fulfillment center at your own cost; shipping fees are non‑refundable.

  • Upon request, we may provide a prepaid return shipping label and deduct the cost from your refund.

  • Depending on your location, delivery time for exchanged products may vary; cross‑border shipping may apply.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Shipping Rates & Delivery Time

  • Standard Shipping: Delivery within 7–10 business days.

9. Circumstances Not Eligible for Refund Refunds are not applicable under the following circumstances:

  • Dissatisfaction with quality or material (as these details are clearly outlined on our website).

  • Lack of installation knowledge